Return and Refund Policy

Last updated November 1, 2026

Seller Identification

The following is the site manager, responsible for publication and the processing of personal data: Damien Riou EI.

Publisher of Bathroom Rugs, 15 rue des Halles, 75001, Paris, France.

Registered under RCS Paris 880835095.

Email: contact@bathroom-rugs.com

Returns and Refunds

Restocking fee:	$0
Return shipping costs:	At the customer's expense
Return window:	14 days from receipt
Exchanges:	Accepted
Refund:	No later than 14 days after you notify us of your return request, not before receipt of the item or proof of shipment, to the original payment method

As a voluntary commercial policy, Bathroom Rugs offers all customers a 14-day return window from the date of receipt of the products. You do not need to provide a reason. This is a courtesy policy offered by our store, not a statutory right under United States federal law.

Return shipping costs are the responsibility of the customer.

Return Procedure

Exchanges and returns may be made within 14 days of receiving your order.

If you would like to make use of this policy, please contact us and describe the situation and what you would like as clearly as possible.

Here is how the process works:

A. You would like to return or exchange an item that does not suit you

Make sure you are within the 14-day window;
We recommend returning the item in its original packaging: missing or damaged packaging may be taken into account when calculating any reduction in value applied to your refund;
You may inspect the item as you would in a store; if it has been used or washed, any reduction in value will be deducted from your refund, up to the full price of the item.

Please contact us (product photos are optional but help speed up processing) by email at contact@bathroom-rugs.com or by mail at 15 rue des Halles, 75001, Paris, France.

Please include the following information with your return:

Your order number;
The name of the item(s) being returned;
What you would like (refund, store credit, or exchange).

Then, send the product back to the address provided; please note that return shipping is at your expense.

Once we receive the item, it will be inspected and, depending on your request, exchanged or refunded.

Please note that we reserve the right to refuse returns that were not communicated to us within the return window. If a product has been handled beyond what is necessary to assess its nature, characteristics, and proper functioning (used, washed, damaged, or incomplete), we will deduct the corresponding reduction in value from your refund, which may be up to the full price of the item.

Once the return has been received and inspected, you will receive a confirmation email specifying the amount refunded.

The refund will be issued no later than fourteen days after you notify us of your return request, to the payment method used for the order. We may, however, delay the refund until we have received the item or until you have provided proof of shipment, whichever comes first: until we have one or the other, no refund will be issued, even if the fourteen days have passed.

Return Form

(Please complete and send this form only if you wish to request a return under our voluntary return policy.)

To: Damien Riou EI, 15 rue des Halles, 75001 Paris, France, contact@bathroom-rugs.com:

I/We (*) hereby notify you of my/our (*) return request for the sale of the following item(s) (*):

Ordered on (*) / received on (*):

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is submitted on paper):

Date:

(*) Delete as applicable.

If you requested an exchange, you will also receive a confirmation email and a new tracking number.

B. You would like to return an item that has a defect

We do everything we can to ensure that every item is of the highest quality and arrives in excellent condition.

Nevertheless, if there is any problem, we sincerely apologize in advance.

In that case, here is the procedure:

Contact us by email and attach photos of the product. These should show the item in full, as well as the defect(s);
Do not clean the item, even if it has a stain or defect, regardless of what it is: please contact us before doing anything, as cleaning the item may prevent us from accepting the return;
Your request will be processed within 48 hours;
You will have the choice between a refund, a store credit, or an exchange.

In the case of a defective or non-conforming item, return shipping costs are at our expense.

Your satisfaction is our top priority.

C. Items that cannot be returned

Certain items, due to their nature, cannot be returned. This includes:

Items that have been unsealed by the customer after delivery and that cannot be returned for hygiene or health protection reasons;
Used or washed textile items are not excluded from returns, but any reduction in value will be deducted from the refund.

Warranty

Independently of the return policy described above, your purchase is covered by the implied warranties provided under applicable state law, including the implied warranty of merchantability and, where applicable, the implied warranty of fitness for a particular purpose (UCC 2-314 and 2-315). In the event of a confirmed defect, you may choose between repair, replacement, or refund, at no cost to you.

Some states do not allow limitations on how long an implied warranty lasts, so any such limitation may not apply to you.

Complaints

You may submit a complaint by email at contact@bathroom-rugs.com or by mail at 15 rue des Halles, 75001, Paris, France.

Please note that, in some cases, in order to get your order to you more quickly, items may be shipped in two separate packages. Do not hesitate to contact us if you have ordered multiple products and have any questions about this.

If a dispute cannot be resolved with our customer service team, you may contact the Federal Trade Commission at https://reportfraud.ftc.gov/ or the California Department of Consumer Affairs, Complaint Assistance Unit, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210, https://www.dca.ca.gov/.

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