Last updated November 1, 2026
Article 1, Purpose
These Terms and Conditions of Sale ("Terms") apply to all purchases made on the website https://bathroom-rugs.com (the "Website").
Article 2, Seller Identification
The Website is operated by Bathroom Rugs, represented by Damien Riou, Sole Proprietor, registered under number 880835095, located at 15 rue des Halles, 75001, Paris, France (the "Seller").
Email: contact@bathroom-rugs.com
Article 2.1, Intellectual Property
All elements of the Website, including texts, graphics, logos, sounds, photos and animations, are the exclusive property of the Seller, except for trademarks, logos or content belonging to other partner companies or authors.
Reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these elements is strictly prohibited without the express written consent of the Seller. Any such reproduction or representation, by any means whatsoever, constitutes an infringement that may be subject to legal action.
Article 2.2, Conditions of Use of the Website
Use of the Website is reserved for strictly personal purposes. Any use for commercial or advertising purposes is prohibited without the express authorization of the Seller.
The Website must be used in accordance with applicable laws and regulations. Any fraudulent use of the Website, or use that violates these Terms, may result in denial of access to the service, without prejudice to any damages the Seller may claim.
Article 2.3, Modification of Terms
The Seller reserves the right to modify these Terms at any time. Users are therefore advised to regularly consult the latest version of the Terms, available on the Website. The Terms applicable to an order are those in effect on the date the order is placed.
Article 2.4, Duration
These Terms apply for the entire period during which the Seller's services are available on the Website.
Article 3, Definitions
The terms used below have the following meanings in these Terms:
- "Customer": refers to the Seller's contracting party, who warrants that they are acting as a consumer; it is expressly agreed that the Customer acts outside of any regular business or commercial activity;
- "Delivery": refers to the first presentation of the Products ordered by the Customer at the delivery address provided at the time of the order;
- "Products": refers to all products available on the Website (bath mats and bathroom accessories);
- "Website": refers to the site https://bathroom-rugs.com operated by the Seller identified in Article 2;
- "Territory": refers to the United States.
Article 4, Scope
These Terms are reserved for consumers only, as defined by applicable law, acting exclusively for their own account and residing in the Territory (United States).
Article 5, Effective Date and Duration
These Terms take effect on the date the order is confirmed.
Article 6, Acceptance
The Customer's acceptance of these Terms is evidenced by their electronic signature, confirmed by clicking the validation button at the time of the order. This action is equivalent to acknowledging that the Customer has fully read and accepts these Terms.
Article 7, Products
The products offered for sale are those listed on the Website at the time of the Customer's visit. They are offered for sale while supplies last.
Article 8, Prices
Prices are displayed on the Website in US dollars (USD), and shipping is free throughout the Territory.
Article 9, Order
Placing an order on the Website is subject to following the process established by the Seller: selecting products, adding them to the cart, reviewing the order summary, entering the delivery address, choosing a payment method, and confirming the order. The Customer then receives a confirmation email containing their order number.
A Customer who wishes to modify or cancel their order must contact customer service as quickly as possible. After approximately 10 hours from validation, the order is generally already being processed and we can no longer modify it or stop shipment (some orders are processed in as little as 30 minutes to 1 hour). The Customer retains the right to return the order under the conditions of our return policy: they must inform us of their decision by an unambiguous statement before the end of the return period and send the products back at their own expense.
Article 10, Payment
Purchases may be paid by credit or debit card (Visa, Mastercard or American Express), as well as, subject to availability at the time of payment, Google Pay, Apple Pay, PayPal and Klarna.
You must be authorized to use the chosen payment method. Payment information is always encrypted during transmission and is never stored on our servers.
Article 11, Delivery
Delivery is made within the Territory (United States), to the address provided by the Customer at the time of the order. Packages are handed to our shipping partner for final delivery.
The Seller will use its best efforts to deliver the ordered products within the timeframes specified in Article 12 bis.
Article 12, Return Policy
Summary:
- Restocking fee: $0
- Return shipping costs: at the Customer's expense
- Return window: 14 days from receipt
- Exchanges: accepted
As a voluntary commercial policy, the Seller grants all Customers a return window of 14 days from receipt of the products. No reason is required and no penalty applies. Return shipping costs are at the Customer's expense.
Return procedure:
Exchanges and returns may be made within 14 days of receiving your order. If you wish to exercise this right, please contact us explaining the situation and what you would like as clearly as possible.
A. You wish to return or exchange an item that does not suit you:
- Make sure you are within the 14-day window;
- Return the item in its original packaging if possible: missing or damaged packaging may be taken into account in any reduction applied to your refund;
- You may inspect the item as you would in a store; if it has been used or washed, the resulting loss in value will be deducted from the refund, up to the full price of the item.
Then contact us (product photos are optional but help speed up processing) by email at contact@bathroom-rugs.com or by mail at 15 rue des Halles, 75001, Paris, France.
You will receive a return form to complete and include in your package. If you do not have a printer, no problem: copy all the information from the return form onto a sheet of paper and place it in your package. Make sure you include:
- Your order number;
- The name of the item(s) being returned;
- What you would like (refund, store credit, or exchange).
Then send the product to the address indicated on the return form; return shipping is at your expense.
Once the item is received, it will be inspected and, depending on your request, exchanged or refunded.
We reserve the right to refuse returns that were not communicated to us within the return window. If a product has been handled beyond what is necessary to assess its nature, characteristics and proper functioning (used, washed, damaged or incomplete), we will deduct the resulting loss in value from the refund, up to the full price of the item.
Once the return has been received and inspected, you will receive a confirmation email specifying the amount refunded. The refund will be issued no later than fourteen days after you have notified us of your return request, to the payment method used for the order. We may, however, delay the refund until we have received the item or until you have provided proof of shipment, whichever comes first: until we have one or the other, no refund is owed, even if the fourteen days have passed.
If you requested an exchange, you will also receive a confirmation email and a new tracking number.
B. You wish to return an item that has a defect:
We do everything we can to ensure that every item is of the highest quality and arrives in excellent condition. However, if there is any problem, we sincerely apologize. In that case, here is the procedure:
- Contact us and attach photos of the product: these should show the item in full and then its defects;
- Never clean an item, even if it has a stain or defect: notify us before doing anything, as this may prevent us from accepting your return;
- Your request will be processed within 48 hours;
- You will have the choice between a refund, a store credit, or an exchange.
Your satisfaction is our top priority.
C. Items that cannot be returned:
Certain products, due to their nature, cannot be returned. This includes:
- Items unsealed by the Customer after delivery that cannot be returned for hygiene or health protection reasons;
- Textile items that have been used or washed are not excluded, but any resulting loss in value will be deducted from the refund.
Article 12 bis, Delivery Timeframes
The following delivery timeframes apply for the United States:
To process your request, prepare your order and ship it, we need approximately 1 to 2 business days to dispatch it (Monday through Friday) and 6 to 11 business days for transit (Monday through Friday), for a total of 7 to 13 days.
We do everything we can to fulfill orders as quickly as possible. However, these timeframes do not account for possible strikes, delays in transit procedures, or other circumstances beyond our control.
Article 12 ter, Proof of Return Shipment
What is proof of shipment? Proof of shipment confirms that the package has been handed to the carrier for delivery, for example a photo of your package taken at the post office.
We strongly recommend that you keep a copy of your proof of shipment in case you misplace it.
If we request this proof of shipment and you are unable to provide it, we will not be able to process your refund.
Article 13, Warranties
The Seller stands behind the quality and conformity of its products. Under applicable implied warranty law (including UCC implied warranties of merchantability and fitness for a particular purpose), you may notify us of any defect that appears within 3 years of receipt; a notification made within 2 months of discovery is always timely. In the event of a confirmed defect, return shipping is at our expense and you may choose between repair, replacement, or a refund.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Article 14, Liability
The Seller accepts no liability for damages resulting from improper use of a purchased product or from use that does not comply with care instructions and safety guidelines.
Article 15, Personal Data
The Seller retains personal data provided by the Customer in accordance with applicable legal obligations (accounting, invoicing, etc.) and its Privacy Policy. The Customer has the right to access, modify and delete their personal data (see our Privacy Policy).
Article 16, Disputes
Any dispute relating to the existence, interpretation, performance or termination of the contract between the Seller and the Customer will, in the absence of an amicable resolution, be subject to applicable law, without prejudice to any mandatory consumer protection provisions applicable in the Customer's state of residence.
You may also file a complaint with the following bodies at no cost:
- Name: Federal Trade Commission (complaint reporting)
- Website: https://reportfraud.ftc.gov/
- Name: California Department of Consumer Affairs, Consumer Information Center / Complaint Assistance Unit
- Address: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
- Phone: (800) 952-5210
- Website: https://www.dca.ca.gov/
Article 17, Language of the Contract
These Terms are written in English. In the event of any translation, only the English version shall prevail for the resolution of any disputes.
Contact
Email: contact@bathroom-rugs.com
Address: 15 rue des Halles, 75001, Paris, France
Registration number: 880835095